Frequently Asked Questions:

Here are some of the most frequent questions we get at 3 Colors.

Forgot your Username or Password

To get your password click here.

Enter your email address associated with your Team 3C account.

Then check your email, you will be sent your account details.

Update your Team 3C account details

Make sure your login into your Team 3C account here 

Then click here or navigate to My Account to update your username, email or password.

Access your 3C courses and goodies

Make sure your login into your Team 3C account here 

Then you will be redirect to your Team 3C home page where you can see all your available course and goodies.

If you just purchased a course and can’t see it on your Team 3C page logout and login to your Team 3C account  and it should appear.

If you still having trouble contact support.


Can I download the video courses?

Sorry, no. I keep your cost low by providing the videos as streaming files, (just like the free tutorial videos on this site, only better).

I update and expand the courses over time, and this way you always have the latest version!

You get a private login which allows you to any course you purchase, from any device with an Internet connection.

You can watch the videos any time you like, as often as you like.

How to install Lightroom Presets?

Having trouble installing our presets into Lightroom?  We have a detailed installation guide to help walk you through the process and if you follow each step, it’s quite easy.  But before we get to that step read through these 3 steps below.

Step 1 – make sure you already have Adobe Lightroom installed on your computer as our presets import into that software (“Lightroom” isn’t our software, we just create the presets).
Step 2 – make sure you download the zip file containing your presets to your desktop computer, not a mobile device as most mobile devices can’t handle / open zip files.
Step 3 – download the zip file to your computer, the preset files inside (.lrtemplate files) will be what you import into Lightroom – don’t try to import the zip file folder

Now that you’re ready to install,  click right here for our installation guide – it is the best support we have to and walk you through the install process as there are two different install methods shown.

Will My Lightroom Version Work with your Presets?

All of our presets require you to have Adobe Lightroom on your computer before you can use the presets.

Our presets work best with Lightroom version 4 and newer.
Our photo collage templates work with all versions of Lightroom
Please note the graduated filter “brush/erase” feature is only available with LR 6 or CC not older versions.

Which Lightroom Version Should I Purchase?
Great question!  I recommend signing up for the Adobe Creative Cloud, with Adobe, you can get it for only $12.99 a month for both Photoshop and Lightroom CC.
It’s the best deal out there! You can use this link to learn more & get started
How do I cancel my membership?
To cancel your membership or to get help with anything related to your membership please email support

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